FAQs
Returns & Refunds
I want to return my purchase! What do I do?
If you're not 100% satisfied, you can return your item(s) for a full refund within 14 days of delivery. Items must be unused, in their original packaging, with the meaning card and ritual guide included. Email us at stonesandrockz@gmail.com with your order number and we'll send you return instructions.
Once we receive your return, please allow 5-10 business days for us to inspect it and process your refund. If the refund is issued to a credit card, your bank may take an additional 2-10 business days to post it to your account.
My crystal arrived damaged or broken. What do I do?
Email us a photo of the damaged item within 48 hours of delivery and we'll send a free replacement or full refund — no return shipping required.
Do you do back orders?
No. If an item is out of stock, we'll notify you as soon as possible and ask if you'd like a similar crystal instead. Out-of-stock orders are otherwise cancelled and refunded.
Do you price match if an item goes on sale after my purchase?
If the price drops within 10 days of your purchase, contact us and we'll refund the difference.
How can I write a review on a product?
On any product page, scroll down to the reviews section and click "Write a review."
How do I unsubscribe from your mailing list?
Click "unsubscribe" at the bottom of any email, or contact us and we'll remove you right away.
I tried to check out and the item in my cart disappeared. What happened?
Our stock updates live. Adding an item to your cart doesn't reserve it — if someone else completes checkout first, the item may sell out while it's still sitting in your cart. We'll show a message if that happens so you can remove it.
Is the item I want going to go on sale soon?
We can't predict future sales, but joining our email list is the best way to hear about restocks and promotions first.
An item I want is out of stock. What do I do?
Sorry about that — check back soon, or email us and we'll let you know when it's restocked.
Payment Information
We accept Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. Enter your billing and shipping details at checkout — any applicable sales tax is calculated automatically and shown before you confirm your order.
What can cause my order to be delayed?
1. Billing information that doesn't match what your bank has on file (address, phone number) can delay processing.
2. Shipping to an address that's different from your billing address can occasionally trigger extra verification.
Do I need to enable cookies on my browser?
Yes — cookies are required for cart and checkout to work. We only use them to remember your cart and preferences, never to store personal information. See our Privacy Policy for details.
Are there benefits to creating an account?
Yes — a free account gives you faster checkout, order history and tracking, easier returns, and a saved wishlist.
What are your shipping policies?
We ship to the USA, Australia, Canada, and Europe. Free shipping on all orders over $100 — every order ships with full tracking. See our full Shipping Policy for delivery estimates by region.
I want to return my purchase! What do I do?
If you're not 100% satisfied, you can return your item(s) for a full refund within 14 days of delivery. Items must be unused, in their original packaging, with the meaning card and ritual guide included. Email us at stonesandrockz@gmail.com with your order number and we'll send you return instructions.
Once we receive your return, please allow 5-10 business days for us to inspect it and process your refund. If the refund is issued to a credit card, your bank may take an additional 2-10 business days to post it to your account.
My crystal arrived damaged or broken. What do I do?
Email us a photo of the damaged item within 48 hours of delivery and we'll send a free replacement or full refund — no return shipping required.
Do you do back orders?
No. If an item is out of stock, we'll notify you as soon as possible and ask if you'd like a similar crystal instead. Out-of-stock orders are otherwise cancelled and refunded.
Do you price match if an item goes on sale after my purchase?
If the price drops within 10 days of your purchase, contact us and we'll refund the difference.
How can I write a review on a product?
On any product page, scroll down to the reviews section and click "Write a review."
How do I unsubscribe from your mailing list?
Click "unsubscribe" at the bottom of any email, or contact us and we'll remove you right away.
I tried to check out and the item in my cart disappeared. What happened?
Our stock updates live. Adding an item to your cart doesn't reserve it — if someone else completes checkout first, the item may sell out while it's still sitting in your cart. We'll show a message if that happens so you can remove it.
Is the item I want going to go on sale soon?
We can't predict future sales, but joining our email list is the best way to hear about restocks and promotions first.
An item I want is out of stock. What do I do?
Sorry about that — check back soon, or email us and we'll let you know when it's restocked.
Payment Information
We accept Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. Enter your billing and shipping details at checkout — any applicable sales tax is calculated automatically and shown before you confirm your order.
What can cause my order to be delayed?
1. Billing information that doesn't match what your bank has on file (address, phone number) can delay processing.
2. Shipping to an address that's different from your billing address can occasionally trigger extra verification.
Do I need to enable cookies on my browser?
Yes — cookies are required for cart and checkout to work. We only use them to remember your cart and preferences, never to store personal information. See our Privacy Policy for details.
Are there benefits to creating an account?
Yes — a free account gives you faster checkout, order history and tracking, easier returns, and a saved wishlist.
What are your shipping policies?
We ship to the USA, Australia, Canada, and Europe. Free shipping on all orders over $100 — every order ships with full tracking. See our full Shipping Policy for delivery estimates by region.