Refund policy

30-day returns
You have 30 days after your order arrives to ask for a return. Every stone is natural and one of a kind, so if yours isn't what you hoped for, email stonesandrockz@gmail.com with your order number and a photo. If your return is accepted, we'll send you a return shipping label and instructions on where to send the package. Items sent back without first requesting a return can't be accepted.

Damaged or wrong item
If a stone arrives broken or isn't what you ordered, email us within 7 days of delivery with a photo and we'll send a replacement or a full refund, with no need to send it back.

Refunds
Once we receive and check your return, we'll email you. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank may take a few more days to show it. If more than 15 business days have passed since we approved your return, please contact us at stonesandrockz@gmail.com.

Exchanges
The fastest way to get a different stone is to return the one you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period
If your order ships to the European Union, you can cancel or return it within 14 days without giving a reason. The item must be in the condition you received it, with proof of purchase.

Exceptions
Gift cards can't be returned.